Wi-Fi was reliable and fast, but air conditioning was ineffective and noisy.

The hotel is set in a lovely neighborhood, making it easy to explore the local culture and attractions. The atmosphere was pleasant, although some amenities were lacking, like a reliable shower and sufficient A/C. The basic breakfast was not ideal, but the staff were generally friendly.

Centrally located proximity to metro.

The location was fantastic for exploring Madrid, with easy bus access and proximity to great breakfast spots. We also appreciated the comfortable beds after long days with our family and three dogs. The amenities like air conditioning and a fridge were useful too.

My wife says that the room cleanliness left a lot to be desired.

The staff were super friendly, always eager to help. The location is solid, with a great coffee spot right at the entrance. Rooms are clean and freshly furnished with a modern vibe.

Could not be improved in any way.

Family with children suitable

The location was fantastic! We stayed just a stone's throw from the US embassy & it made exploring so much easier. The room was super cute, beautiful and clean! The water pressure was great, and supermarkets were nearby which it made meals easy.

It wasn’t exactly wallet-friendly but still acceptable.

Renovated and clean rooms, located in a good area with easy Metro access to popular spots. The staff attempted to be helpful but did struggle with English.

Breakfast options are basic and could definitely use improvement.

Just a good pick for a brief stopover in Madrid with great value. The location is nice, close to cute bars and shops. Avoid if cleanliness is a big deal.

The location stands out in a vibrant area filled with dining options and bars, making it convenient for evening outings. The room was well-maintained, aiding in a comfortable stay. However, the air conditioning struggled to cool the space adequately, and street noise from nearby bars made for restless nights. Additionally, the lack of variety in breakfast left something to be desired.

the boutique urban madrid serrano aparthotel exceeded my expectations! the location is great, with many bars and shops nearby. i loved the clean and modern superior double room. the coffee place right at the entrance was a fantastic perk. it made my mornings so much better! definitely a nice spot for both leisure and business stays.

Great location but needs work

The area is super chill with lots of cute bars and shops nearby. The room was clean, which is a plus. However, the hot water was a major fail, and the restaurant options were kinda lame. I loved the packed lunches though! If you're looking for fancy, this ain't it.